Privacy Policy
1. Introduction
Welcome to Al Zaid Electra for Home Appliances (“we”, “us” or “our”). We are a Saudi-registered company (CR No. 2055010756) headquartered in Al Jubail. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.zelectra.sa.
2. Information We Collect
- Account & Order Data: Name, email, shipping/billing address, phone number, order history.
- Payment Information: Card details (processed securely via our payment gateways; we do not store full card numbers).
- Website Usage: IP address, browser type, pages viewed, referring URLs (collected via cookies and analytics).
- Marketing & Communications: Your preferences if you subscribe to newsletters or promotions.
3. How We Use Your Data
- To process and fulfill your orders.
- To communicate order updates, shipping confirmations, and support.
- To improve our website, products, and services through analytics.
- To send you marketing emails (only if you opt in), which you can unsubscribe from at any time.
4. Sharing & Disclosure
We may share your information with:
- Payment Processors: For secure payment handling (e.g., Mada, Visa, MasterCard, Tabby, Tamara).
- Shipping Partners: To deliver your orders within Saudi Arabia.
- Service Providers: Such as hosting, analytics, and marketing platforms.
- Legal Authorities: When required by law or to protect our rights.
5. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your cart and preferences.
- Analyze site traffic and performance.
- Serve targeted ads (you can opt out via your browser settings).
6. Data Security
We implement technical and organizational measures—such as SSL encryption and access controls—to protect your data. However, no system is 100% secure; please help us by keeping your account credentials safe.
7. Your Rights
Under applicable law you may:
- Access or correct your personal data.
- Request deletion or restriction of your data.
- Object to processing or withdraw consent where applicable.
To exercise these rights, please email us.
8. Children’s Privacy
Our site is not intended for users under 18. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last updated” date above.
10. Contact Us
If you have any questions or concerns about this policy, please contact us at:
Al Zaid Electra for Home Appliances
Email: privacy@zelectra.sa
Address: Al Jubail, Saudi Arabia
